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The traditional development of digital services has reached its limits! Lots of new digital services fail the user’s expectation by providing a bad experience. How can we solve this problem? How can users be connected to leading-edge technologies? What motivates users to be involved and how do we effectively get feedback to improve systems and actually understand the user’s needs? In this workspace we try to give answers, we explore the involvement of the user through the entire development process, from an idea to the product, and we analyze methodologies such as design thinking, beta testing and pilot programs.